Technical Support (SAQA 78964 NQF Level 4)


The qualification is designed to provide a foundational qualification for people who are pursuing a career in the computer industry, or related fields. People with this qualification have an introductory level of understanding about computer industry concepts and/or are able to work in areas of Information Technology with little technical complexity. Examples of the areas covered are entry-level hardware, software, electronics and network support, on mainly (but not limited to) desktop and hand-held devices and local area networks.

Outcomes: Student will,

  • be a well-rounded entry-level Systems Support professional
  • have a good fundamental knowledge of the Information Technology field,
  • have interpersonal and business skills, allowing for specialisation in one of the following Systems Support fields:
    • Hardware and Infrastructure Support for Personal Computers
    • Hardware and Infrastructure Support for Office Products
    • Hardware and Infrastructure Support for Office Products
    • (and any new field not specified yet, allowing for new specialisations in this area)

Want to learn more?
Contact our training specialist on:
Tel: +27 12 003 3293