Problem Solving Training

The Problem Solving Training Course is hands-on 2-day facilitayor-led course, designed to equip individuals, teams, and organisations with structured, practical, and powerful problem-solving strategies. Using real-world case scenarios, engaging exercises, and a range of proven techniques, you’ll learn to define problems accurately, explore causes, generate solutions, and implement and evaluate results effectively.

Whether you’re a professional, team leader, entrepreneur, or someone looking to make better decisions, this course will help you become a more confident and competent problem solver.

Problem Solving Training Course – What you’ll learn:

✅ Define different types of problems and how to approach them
✅ Apply 10 powerful problem-solving techniques, including SWOT Analysis, Brainstorming, and the 5 Whys
✅ Implement a 7-step problem solving model in any situation
✅ Use tools such as PDCA Cycle and Force Field Analysis to plan and implement effective solutions
✅ Understand common pitfalls and why problem-solving efforts sometimes fail
✅ Build action plans and use case-based exercises to apply learning in real time

Course Content:

Day 1: Understanding Problems & Applying Techniques

• Introduction to problem solving & adult learning principles

• Identifying different types of problems (open vs closed)

• Techniques 1–7:

  • Brainstorming

  • TPN (Total, Partial, None) Analysis

  • Matrix Analysis

  • Team Purpose Analysis

  • Paired Comparisons

  • SWOT Analysis

  • Cause & Effect Diagrams

• Exercises & case studies for applied learning

Day 2: Advanced Techniques, Planning & Application

• Recap & Q&A

• Techniques 8–10:

  • The 5 Whys

  • The 5Ws and 2Hs

  • Six Thinking Hats

• Planning & Implementation:

  • PDCA Cycle

  • Force Field Analysis

• The 7-Step Problem Solving Model

• Why Problem Solving Fails – and how to avoid it

• Action Planning & Course Wrap-Up

Who this course is for:

• Managers, team leaders, and supervisors

• Entrepreneurs and business owners

• Project and operations staff

• Government, NGO, and corporate professionals

• Anyone seeking to improve their structured thinking and decision-making

Requirements:

• No prior knowledge of problem solving is required

• Come with an open mind and willingness to apply new tools to real-life problems

Course Features:

🎓 Expert-designed content based on proven adult learning principles
📂 Real-world case scenarios and exercises
📈 Action plan templates and downloadable tools
🧠 Thought-provoking group activities and personal reflection points

How to register

• Click the “Add to basket” button and follow the instructions to buy.
• Supreme ICT Academy will email you the confirmation of registration within 24 Business Hours of a successful purchase.
• Please do not hesitate to contact us in case of difficulties with registration or if you need additional information.

Date & Venue

Eersterus: TBA Durban: TBA KwaThema: TBA Virtual Class: TBA

Refund Policy

• A full refund is payable if cancellation is received 7 days or more before the scheduled start date, in case of cancellation by the participant.
• A 10% cancellation fee is deducted from the refund payable if is received between 2 days and 6 days before the scheduled start date, in case of cancellation by the participant.
• No refund will be payable on the start date, however, in case of legal or medical emergencies the candidate participants may be accommodated in subsequent scheduled classes.
• If Supreme ICT Academy initiates the cancellation, an alternate date will be proposed to the candidate participants. If the alternative date does not suit the candidate, she/he can apply for a refund.